When you sign up with Volusion, you aren’t just getting an online store. You’re also getting free ready-to-go templates, the help of a 24×7 Support team and powerful control panels to help you easily manage your account with Volusion and your online store itself.
With all of these features and tools at your disposal, it’s important to know the functions of each one – case in point: my.volusion vs. your store admin. Both of these control panels are necessary for your store’s success, and knowing the capabilities of each can give you a big advantage over your competition.
What’s the difference?
To put it simply, my.volusion is where you go to manage all aspects of your Volusion account, and your store admin is your tool for managing all aspects of your storefront, inventory and purchases.
For example, within the admin, you can process orders, update your inventory, change the look and feel of your store and manage your marketing efforts. In my.volusion, you can manage your hosting and DNS settings, check your current billing and alert someone when you need help.
To make the differences crystal clear, let’s take a more in-depth look at each one.
What do you do in My.Volusion?
Here are three common tasks you can do in my.volusion:
1. Manage your web hosting
If you want to change or update something related to your web hosting, my.volusion is the place to go. Here’s where you would check on your billing for your website, view your domains and update your DNS, FTP and account details. You can also see your site’s web traffic through the built-in statistics found under the “my store” heading of the menu.
2. Create a ticket
Once you’re logged in to my.volusion, you can create and send tickets to Volusion’s 24×7 Support team. A ticket is like an email, but with the star status of being a Volusion account holder. Note that if you have multiple accounts in my.volusion, you can only view and reply to a ticket from the account it was created under. For more helpful information on creating tickets, be sure to read our Knowledge Base article.
3. Find links to the Knowledge Base and your store admin
If you’re into self-teaching, then the Knowledge Base is for you. Often referred to as the KB, you’ll find articles on almost every topic imaginable regarding your Volusion store. You can find a link to the KB under ‘my resources’ in my.volusion. Likewise, you can also find a link to your store admin here when you click on the “manage my store” selection under the “my store” heading of the menu. Just a reminder, you can also always access the KB through its main URL, support.volusion.com.
What do you do in your store admin?
Here are three of the most common tasks you’ll do in your store admin:
1. Work with orders and inventory
When it comes to adding or editing products, processing orders and setting up recurring billing, your store admin is the place to be. This is also where you can change shipping options, edit or create vendor information and check on abandoned carts.
2. Manage customer, administrator and affiliate accounts
The Customers tab of your store admin is host to your Customer Relationship Management (CRM) System, where you can manage sales and support inquiries. This is also where you setup and manage your customer, administrator and affiliate accounts, and as well as look at your customer reviews.
3. Showcase and market your brand
Under the Design tab of your store admin, you’ll find variety of ways to visually define and express your brand. Whether it’s changing your store’s template, logo or content, it’s all managed here. Similarly, under the Marketing tab of your store admin, you can setup newsletters, coupons, deals of the day and SEO campaigns to reach out to loyal customers and new fans alike. Your store admin is also the place to go to create and manage your Facebook store and integrated eBay listings.
With these differences and main capabilities in mind, you’ll be able to utilize these Volusion tools even more effectively. Although my.volusion and your store admin have different specialties, both are necessary for a complete and balanced online store. Remember: Knowledge is power!
-Gracelyn Tan, Volusion