You asked, we listened: PayPal Express is now available to V13 stores across all plans. Read this article to learn more about the integration and how to get started with it.
Back in January, our Product team conducted a customer survey to gather feedback on new software features and enhancements that are important to you. After combing through the results, we found a high amount of interest in implementing a new PayPal experience, namely adding a deeper level of integration via PayPal Express.
If you’re currently using PayPal Standard, making the switch to PayPal Express will deliver a greatly improved experience for you and your customers. Currently, with PayPal Standard, once your customers choose to checkout via PayPal, they’re moved from your site to PayPal’s, and upon submitting payment, the customer must manually go back to your store to view the “Order Finished” page, which often results in incomplete orders and missed sales opportunities.
The new PayPal Express integration provides a seamless checkout experience for your customers. You can now brand the new PayPal Express page, and even more, your customers will be automatically redirected back to your site after they choose the shipping address and PayPal payment type to place their order.
Want some more good news? With PayPal Express, you now have the ability to process full refunds.
After hearing your resounding feedback regarding this feature, we’re happy to report that you’ll enjoy the following benefits of using PayPal Express:
- Seamless payment experience for your customers: As mentioned above, shoppers who choose to pay via PayPal seemingly never leave your site for payment, as the PayPal Express page can be branded with your logo. Shoppers are also automatically redirected back to your site to complete the order.
- No incomplete orders: This new integration resolves two big pain points regarding incomplete orders that you may have experienced while using PayPal Standard: 1) orders submitted on your site, but not paid for on the PayPal site and 2) orders paid for via PayPal but not submitted on your site. Thanks to PayPal Express, however, these issues will be a thing of the past.
- Faster checkout: PayPal Express conveniently stores your customers’ billing and shipping information, making the checkout process much faster for them – always a good thing when it comes to increasing conversions.
- No monthly fee: Who needs another monthly bill? When using PayPal Express, you won’t be charged a monthly fee from PayPal.
If you’re looking to get started, be sure to check out our Knowledge Base article and video on setting up PayPal Express. Please note that you won’t be able to use both PayPal Standard and PayPal Express with your store. In fact, if you’re going to accept PayPal at all, using PayPal Express is a good idea, not only because of the benefits we’ve discussed here, but because we’ll also be sunsetting PayPal Standard before the end of this year.
Thanks, as always, for your feedback – it means a lot to our team as we establish our product roadmap for new features and enhancements. If you have any feedback for us at any time, please drop us a line at our ideas page.